Shipping policy
SHIPPING AND IN STORE PICK UP
Domestic Shipping
We try our best to ship items within 1 business day of purchase, but it can take up to 5 business days during very busy times. You will receive tracking information after the package has shipped. If you need your package quickly, we prioritize shipments with upgraded “Priority Shipping”. They will be shipped within one business day even in the busiest times
Shipping times on each shipping option are just estimates and are calculated from the day we ship the item, not the day you place the order.
The customer is responsible for all shipping fees (unless otherwise noted at purchase) and they cannot be refunded with a return or exchange.
We will provide tracking information, but are not responsible for packages that are lost or stolen. In the event a package is lost or stolen, the customer is responsible for filing a claim with the carrier.
Shipping to Alaska Hawaii and Puerto Rico
We are happy to ship to Alaska, Hawaii, Puerto Rico and other US territories and Military bases, however we may need to charge extra shipping on these orders and will contact you if this is the case.
International Shipping
We do not ship internationally.
In-store pick up
We no longer offer an in-store pick-up option from the site. However if you would like to place an order for pick up from the Saint Paul shop or our Williamsburg Brooklyn Warehouse please email us at store@fairplayprojects.com and we'll figure something out.
Damaged or defective items
If you have received a damaged or inaccurate item, please contact us within 5 days and we will send you a pre-paid shipping label for a return to us. We will refund you or send a replacement item as quickly as we can.
